Terms and Conditions

Effective Date: 4/1/2025

Welcome to qualterraag.com (“Website”). By accessing and using our Website, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use the Website.

  1. Use of the Website
    • 1.1 You must be at least 13 years old to use this Website.
    • 1.2 You agree to use the Website in accordance with all applicable laws and regulations.
    • 1.3 We reserve the right to modify or discontinue the Website at any time without prior notice.
  1. Intellectual Property
    • 2.1 All content on this Website, including text, graphics, logos, and images, is owned by or licensed to qualterraag.com and is protected by intellectual property laws.
    • 2.2 You may not copy, distribute, modify, or create derivative works based on any content from this Website without prior written consent.
  1. User Conduct
    • 3.1 You agree not to engage in any activity that may harm or interfere with the Website, including unauthorized access, data scraping, or transmission of malware.
    • 3.2 Comments, reviews, or other submissions must be respectful and must not violate any laws or third-party rights.
  1. Disclaimer of Warranties
    • 4.1 The Website is provided “as is” and “as available” without any warranties of any kind.
    • 4.2 We do not guarantee that the Website will be error-free, uninterrupted, or free from harmful components.
  1. Limitation of Liability
    • 5.1 We shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Website.
    • 5.2 Our total liability for any claim arising out of these Terms shall not exceed [Insert Amount].
  1. Links to Third-Party Websites
    • 6.1 The Website may contain links to third-party websites, which are not controlled or endorsed by us.
    • 6.2 We are not responsible for the content or practices of third-party websites.
  1. Governing Law
    • 7.1 These Terms shall be governed by and interpreted in accordance with the laws of Washington State.
    • 7.2 Any disputes arising from these Terms shall be resolved in the courts of Washington State.
  1. Changes to Terms
    • 8.1 We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date.
  1. Contact Information

Privacy and Use of Information Policy

qualterraag.com (“Website”) is committed to protecting your privacy and ensuring transparency in how we collect, use, store, and share information. By using the Website, you agree to the following terms:

Information Collection

  • We may collect personal information that you voluntarily provide, such as name, email address, and any details submitted through forms like newsletter sign-ups or inquiries.
  • We may also gather non-personal information, including usage data, such as browsing activity and interactions with the Website, to improve functionality and user experience.

Purpose of Use

  • The information we collect is used to enhance Website services, personalize user experiences, and deliver relevant content.
  • We may process data for analytical purposes, to improve security measures, and to comply with legal obligations.

Third-Party Sharing

  • We will not sell, trade, or rent your personal information to third parties.
  • Information may be shared with trusted partners who support Website operations or provide related services, under confidentiality agreements.

Cookies and Tracking Technologies

  • The Website employs cookies, analytics, and tracking technologies to monitor usage patterns and optimize user experience.
  • Users can manage cookie preferences through browser settings.

Data Security and Retention

  • We take reasonable precautions, including encryption and other safeguards, to protect collected information; however, absolute security cannot be guaranteed.
  • Personal data will be retained only as long as necessary to fulfill its intended purpose or comply with legal obligations.

Legal Compliance

  • Information may be disclosed in response to legal processes, investigations, or governmental requests, as required by law.

User Rights

  • Users have the right to access, correct, or request deletion of their personal data, subject to applicable laws.
  • If you have concerns about how your information is handled, you may contact us to exercise your rights or seek clarification.

Updates to This Policy

  • We may update this policy periodically to reflect changes in legal requirements, industry standards, or Website practices. Any changes will be posted on this page, and significant updates may be communicated to users directly.

Return Policy for Biochar Purchases

Effective Date: 4/1/2025

At Qualterra, we strive to provide high-quality biochar products. If you are not satisfied with your purchase, please review our return policy below.

  1. Eligibility for Returns
    • Returns are accepted within 14 days of delivery.
    • To be eligible, the biochar must be unused, unopened, and in its original packaging.
    • We do not accept returns for opened or used products due to contamination risks.
  1. Return Process
    • Contact our team at sales@qualterraag.com to initiate the return.
    • Provide your order number, proof of purchase, and reason for return.
    • We will provide return instructions, including the shipping address for returns.
  1. Refunds & Restocking Fees
    • Approved returns will be refunded for a full refund minus a 10% restocking fee.
    • Refunds will be issued to the original payment method within 7 days of receipt of product in our facility.
    • Restocking fees of 10% may apply.
  1. Damaged or Incorrect Items
    • If you receive a damaged or incorrect item, please notify us within 14 days of delivery.
    • We will arrange for a replacement or refund at no additional cost.
    • Photos of damaged items may be required for verification.
  1. Non-Returnable Items
    • Discounted, clearance, or custom orders are final sale and cannot be returned.
    • Biochar samples and trial packs are non-refundable.
  1. Shipping Costs
    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
    • We recommend using a trackable shipping method for returns.
  1. Contact Us

For questions or assistance regarding returns, please contact us at sales@qualterraag.com.

Return Policy for Molecular Plant Testing Services

At Qualterra, we are dedicated to ensuring your satisfaction with the services you purchase. Please review the following terms regarding service returns:

No Refund Policy

  • We do not offer refunds for purchased services that have been completed. Once a service is complete, sale is considered final.

Exceptional Circumstances

  • In some cases, we may work closely with the customer to address concerns and ensure satisfaction with the delivered service.
  • At Qualterra’s discretion, we may provide full or partial refunds in cases where work is not yet completed.
  • Solutions may include re-analysis, reworks, or alternative measures, as determined by our team.

Requesting Assistance

  • If you are unsatisfied with a service, please contact our customer support team using the sales@qualterraag.com. Provide details of your purchase, including your order number and the issue you’ve experienced.
  • We are committed to addressing all concerns in a timely and professional manner.

Contact Us
For questions or additional support, feel free to reach out to us at sales@qualterraag.com. Your feedback is valuable, and we aim to provide the best possible resolution for any concerns.